To view your coverage details, go to the plans tab and select the plan you’d like to see. Then, select “Manage My Plan.” On this page, you will see your coverage details, as well as links to forms to help you to increase or decrease coverage as desired.

To verify your beneficiary information, you can contact WAEPA Member Services at (800) 368-3484. To change your beneficiary, navigate to the profile tab, where you will see a beneficiary details tab. In the tab, click the “Change Your Beneficiary” button, and you’ll be taken to a DocuSign to fill out details in order to change your beneficiary.

To pay premium after stopping payroll deductions, you can contact Member Services to sign up for automatic monthly bank drafts. You can also sign up for EFT payments by clicking “Pay Bill” on your plans page, or on the dashboard.

1. If you are not signed up for EFT payments, contact Member Services to change your banking information.


2. To change your banking information for EFT payments, select “Change Payment Information” on the Pay My Bill screen, which is accessible by clicking the “Pay Bill” button located throughout the portal. Here you can enter in your new banking information and proceed with the registration and verification process, or you can delete your bank account from EFT payments, by selecting “Delete Your Account”.

To obtain a copy of policy documents, go to the message center and create a new message. Select the topic to be “My Policy” and input this message “Hello! I would like to request a copy of my policy documents for my (Group Term Life / Short Term Disability Insurance) policy. Please mail them to this address: “

1. To add a dependent to your coverage plan, if you currently don't have any, please start with selecting the plan you would like to add dependent to. From there, select "Manage My Plan" and follow the link titled "Increase Coverage” This will take you to a form to fill out to add dependents and dependent coverage to your plan.


2. To add a dependent to your coverage if you already have dependents, select the Dependent Coverage tab on the plan you would like to add a dependent to in the plans tab, then select “Manage My Plan” in the plan page. Select “Add A Dependent”, which will take you to an application that will capture the dependent information.